Employer Learning Centre

Whether you're just getting started with your venue, or whether you're growing your hospitality business, you've come to the right place.

Our Employer Learning Centre includes tips and templates you can use to take your business to the next level.

HR Health Check
questionnaire

HR Health Check

We believe tailored HR for the hospitality industry is the answer to many of the current challenges operators are facing.

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Employee Onboarding Checklist

Effective onboarding is a vital ingredient in creating a positive and productive hospitality workforce.

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Template

Exit Interview Template

Exit interviews are an essential and often-overlooked opportunity in hospitality.

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Interview Guide Framework

The quality of your hospitality staff can make or break your venue.

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Workplace Culture Plan

A positive culture permeates every aspect of your hospitality business.

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Staff Development Plan Framework

No matter their seniority, discipline or past experience, all hospitality staff need clear development direction.

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Helpful Articles

10 Elements of a Great Workplace Culture...

The quality of the guest experience is what sets one hospitality venue apart from its competitors. The crème de la ...

February 5, 2019

Hospitality Workforce Management in Sydn...

Regardless of your operation's size, workforce management should be a vital part of your operational strategy. From...

February 4, 2019

Memorable Hospitality Customer Service B...

It doesn’t matter if you’re a three-hat restaurant overlooking Sydney Harbour or a hot dog stand at the local kid’s...

January 31, 2019

The Top 5 Common Challenges in Hospitali...

Running a successful hospitality business in Australia can be a rewarding venture but along with it comes undeniabl...

January 29, 2019

Write a Better Hospitality Job Ad in 5 S...

When compiling hospitality job ads, you have two goals. One, to get the job seen by as many of the right people as ...

January 17, 2019

Skills and Experience: What to Look For

When it comes to hiring your hospitality team, it can be difficult to narrow down specific qualities that you shoul...

January 8, 2019